About Us

Romford shop front


About Us

1st Step Mobility is an established retailer, supplying Mobility Scooters, wheelchairs and a massive range of home and healthcare products throughout Essex, London and the South East of  England. Formed in 2007, 1st Step Mobility offers a comprehensive range of products available to the community, residential care and nursing homes. We are a leading supplier of Stairlifts and are authorised dealers for Acorn Stairlifts, Stannah Stairlifts and Brooks Stairlifts and offer a free survey and fast installations. We are also leading supplier for the Motability scheme in Essex, Kent and London.

Why choose 1st Step Mobility?

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  • Try our high-quality mobility equipment in any of our showrooms
  • Free, no-obligation home assessment on selected products
  • Free local delivery on selected products (except mail order items)
  • Full after-sales service included
  • Improve your lifestyle and gain greater independence

We provide a good choice of high quality mobility equipment for customers to see and try in our showrooms. We offer free no-obligation home assessments on selected products to ensure that all the users’ requirements are met and that the most suitable product is selected. Everyone at 1st  Step Mobility knows the difference that scooters, stairlifts, manual and powered wheelchairs can make to a client. This will help improve lifestyles and give greater independence. That is why when a client chooses a product from 1st Step Mobility they can be assured that their needs and comfort lay in the heart of our business practice.

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Motability Scheme                                       

The Best Largest Dealer of Motability in Essex and the South East

At 1st Step mobility you can have your Scooter or Powerchair through Motability. The Motability Scheme enables disabled people to exchange either their Higher Rate Mobility Component of Disability Living Allowance (DLA), Personal Independence Payment (PIP) or their War Pensioners’ Mobility Supplement to obtain a new powered wheelchair or scooter of their choice. Contact us today for full details or visit www.motability.co.uk

We are very proud that we have achieved an award from Motability for our outstanding work in 2017 within London,  Essex and the South East of  England. This award represents all our hard work and dedication that we have put into every job that we do, making sure that every customer, be it Motability or not, is happy with the top class work that we provide.

1st Step Mobility Showrooms

1st Step Mobility’s mobility showrooms cover a large area with locations currently in Romford (head office), Bow, Barkingside and Erith. Our satisfied customers come from Essex, Kent, London and beyond. You will always receive a friendly welcome at our showrooms, where our helpful and courteous staff do their best to ensure that you receive the best possible advice on any mobility or healthcare product.

We are an approved supplier with most of the major supplier of mobility products in the UK, including a Stannah stairlifts partnership. We provide a wide range of products to suit most customers’ specific needs: Stairlifts, electric mobility scooters, manual and electric wheelchairs, adjustable profiling beds and specialist homecare, hospital-style beds, riser/recliner armchairs, walking frames and bathlifts. In addition to these products, we also have a range of moving and handling equipment, public access accessories (such as wheelchair ramps), public access lifts and platform lifts. We also offer great value on used and reconditioned items at low prices (subject to availability). Also available from 1st Step Mobility is a large range of homecare, bathing, toileting, incontinence products and aids to help with every day living.

 London Olympics 2012      

IMG_0040Logo1 1st Step Mobility was one of two UK companies awarded a contract to supply loan mobility equipment for visitors to use at the 2012London Olympics. Our part was to supply around 250 wheelchairs and 120 scooters to 14 different venues in and around London. We were very proud of this achievement and it was a result of a lot of hard work and dedication to meet the standards required to become a games supplier.

British Healthcare Trades Association (BHTA)  

BTHA approved code, trading standards image The British Healthcare Trades Association (BHTA) is the UK’s oldest and largest healthcare association, founded in 1917. With almost 500 members, that makes or sell healthcare and assistive technology products that which help people live more independently. These range from wheelchairs and scooters to stairlifts, stoma and continence products, seating and positioning products, patient support surfaces, rehabilitation products,  prosthetics, orthotics and augmentative communication devices for people with limited speech. Services provided by members range from assessments for the right mobility vehicle to dispensing of prescriptions for stoma and continence products.  Members are organised by sector: find out more about our Sections. What makes the BHTA special is the Code of Practice – the only one overseen by the Chartered Trading Standards Institute (CTSI). All members sign up to the Code including us, which we are happy to do so as we share the same commitment to high levels of customer care and service that go above and beyond our legal obligations. Which is demonstrated by our many happy returning customers. Please click on the logo below to verify that we are a member.

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Mobility Equipment from 1st Step Mobility

1st Step Mobility is a leading supplier of mobility equipment with a large portfolio of products including mobility scooters, powered and manual wheelchairs and stairlifts throughout Essex, London and the South East of England.

GoGo 12amp 4wheel              Bed 1          Bathlift

Thanks to our many existing customers who support us with repeat business and recommend us to their friends and family, we have grown to become one of the largest suppliers of mobility products in the Essex, London and the South East of England. 1st Step Mobility supplies equipment to members of the public, and to a range of clients including charities, local authorities, the NHS and several Shopmobility schemes. We also provide a full after sales service on all of our products including insurance, warranty repairs and servicing/maintenance with a comprehensive back up service from our manufacturer-trained team of field and in-house service technicians, we are sure that once you’ve bought a product or service from 1st Step Mobility, you will never need to look elsewhere again. Should you require assistance or need your mobility product repairing, then our staff will help you in any way they can.

As Seen On TV

The Nightly Show, large sign 1st Step Mobility installed a stair lift for the Nightly Show (with Davina McCall) which was broadcasted on Thursday 16th March 2017. The broadcast was a parody of the Indiana Jones films called ‘Indiana Jones and the Electric Stairlift’. The stairlift was installed and then removed a few days later after the filming was complete.


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Our suppliers

We have tried to ensure that all of our products come from sustainable and diverse sources and that all of our suppliers work to a fair and ethical code of practice.

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