Aftersales and Service

over 50+ yearsWith over 50 years of experience of working on mobility scooters and stairlifts, we are confident that once you’ve bought a product or service from 1st Step Mobility, you will never need to look elsewhere again. We have a comprehensive back up service from our manufacturer-trained team of in-house and field service technicians.

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At 1st Step Mobility, we are totally committed to 100% customer satisfaction. Should you require assistance or need your mobility product repaired, our staff will help you in any way that they can. We can organise one of our fully trained field service technicians to visit you at home as soon as possible.

We Offer

  • Fully Trained Engineers
  • All Work Fully Guaranteed
  • Multi-product Discounts
  • Friendly Help and Advice
  • Courteous and Efficient Service
  • On-Site Service and Repairs
  • Service Contracts Available
  • On Call Most Days of the Year

Our mobility products service and repair centre team work efficiently to minimise the disruption caused by any problems with any mobility equipment.

We can arrange for our trained technicians to repair your product either at your home, or in our workshop depending on the situation. If required we can arrange a loan vehicle for you to use free of charge (subject to availability).

Maintenance Contracts

We also offer preventive maintenance service contracts for many mobility and healthcare products. So, whether you have just one mobility product at home, or numerous products at various sites, then please call us about service contract availability and prices.

Opening Hours

Monday to Friday 9.30am – 5.00pm. Saturday 09.30am – 1.00pm

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