Privacy Policy

What do we do with your personal details?

We only collect, keep and use your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. Below are a couple of points of why we might use your personal details.

  1. if you contact us with an enquiry either by telephone, email or post.
  2. to help process any order that you place with us.
  3. to maintain any registered accounts you have with us.
  4. if you have purchased a product from us, we may contact you from time to time by SMS, email or telephone regarding our latest promotional offers, products and services that we think you may be interested in.
  5. promoting and advertising (including personalisation) of our products and services both on our website and elsewhere on the internet.
  6. promoting and advertising our products and services to you via email, SMS and post.
  7. to train our employees to ensure that we are providing the best possible service.
  8. when you provide a review on our website.
  9. to analyse any problems with our website and improve its performance.
  10. when you engage with us on any social media platform.
  11. we also use personal details to contact you regarding our services and products and if we need to verify your identity.
  12. for research, analysis, testing, monitoring, risk management and administration purposes.
  13. for crime or fraud prevention purposes.

 

Basis for Processing

For us to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Contractual

There are some contractual reasons why we have to process your personal data. When you buy a product from us, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won’t be able to complete your order.

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, if there is a product recall.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

  • analysing and understanding your customer journey and behaviour to improve efficiencies and interaction
  • sending you email or SMS marketing messages, if you have previously bought something from us
  • calling you to discuss your delivery and any other services that we would like to offer you
  • promoting and advertising our products and services
  • analysing our website’s performance and solving any problems
  • staff training
  • personalisation of your shopping experience

Consent

In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when an out of stock item becomes available. If you provide us with consent, you may withdraw it at any time by contacting us.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@1ststepmobility.com or write to 1st Step Mobility, 54 – 56 Victoria Road, Romford, Essex RM1 2JH.

 

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately. If we make material changes to this policy, we will notify you here that it has been updated.

 

Direct Marketing

From time to time 1st Step Mobility with taki part in marketing using different formats. Every care will be taken to ensure that your details are not passed onto a third party but if they are then they will only be used for 1st Step Mobility.

 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, then please email info@1ststepmobility.com or write to 1st Step Mobility. 54 – 56 Victoria Road, Romford, Essex RM1 2JH